Software Engineer – Backend
Development | Fulltime
Inception System is looking to hire a core team of Software Engineers to build Artificial Intelligence and Machine Learning applications in the enterprise customer support space. We work on sophisticated algorithms to derive signals from past customer support tickets and use it to intelligently classify new issues, automate responses, assist agents etc. We integrate with existing customer experience systems like Salesforce, Zendesk etc.
The Backend Engineer will focus on designing and building robust frameworks for Machine Learning application development, implementing state of the art machine learning algorithms and applications in production, building tools for automating experimentation, benchmarking and prototyping, integrate with external CRM systems, writing test cases and automated test suites etc.